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Customer Help Center

Your guide to OKBET. Find answers to your questions about our services.

Cash out requests are processed promptly. Typically, transactions via e-wallets like GCash are completed within a few minutes to an hour. Bank transfers may take 1-3 business days, depending on your bank's processing times.

Registration is simple. Click the 'Sign Up' button on our homepage, fill in the required details such as your mobile number and a secure password. You will receive a verification code to complete the process. Ensure all details are accurate for a smooth experience.

Each game has a dedicated information or help icon, usually marked with a '?' or 'i'. Clicking this icon within the game interface will open a detailed page explaining the rules, paylines, bonus features, and RTP (Return to Player) percentage.

We support a variety of convenient payment methods for the Philippine market, including GCash, Maya (formerly PayMaya), and direct online bank transfers from major local banks. All deposits are secure and credited to your account instantly.

Yes, for security and compliance with regulations, we require players to complete a Know Your Customer (KYC) verification process before making a withdrawal. This involves submitting a valid government-issued ID. This one-time process protects your account and ensures secure transactions.

Contact Our Support Team

We're here to help. Choose a channel below to get in touch with us.

24/7 Live Support

The fastest way to get help. Our agents are available around the clock.

Phone Hotline

+63 917 123 4567

Service Hours: 9 AM - 6 PM (PHT)

Tap to Call

Email Support

[email protected]

Response within 24 hours.

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Player Guides & Tutorials

Master your game with our step-by-step guides. From your first deposit to understanding complex rules, we have got you covered.

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